Facebook’s Arrogance

I spent the morning reading up on the details of the new features Facebook announced at their annual F8 developers’ conference. The new features include: Social Plugins, which allow websites to add Facebook-style social interaction; the Open Graph Protocol, a way to let Facebook users add external Web pages to their profiles and to provide developers with access to Facebook analytics data; and the Graph API, a rewrite of Facebook’s core developer code to allow easier development on the Facebook platform. Information Week gives a great business and web impact breakdown here.

This announcement has huge ramifications for users’ privacy, marketers ability to achieve social interaction on the web, and of course the part Facebook wants you to focus on the most, the user experience.

Once again Facebook has thrown concerns for their users’ privacy out the window. In a move that makes the epic “Beacon” roll out look like child’s play, Facebook is opening your and your friends data up to the entire web. Anyone who can figure out how to insert an I Frame into their website and entice you to like what they’re selling or showcasing has a foot firmly in your social network. When I visited CNN and Pandora this morning the “Big Brother” feeling was palpable as I browsed through what my friends had been reading on CNN and saw what great (and sometimes embarrassing) tunes they were listening to. Since this feature is opt-out, not opt-in, my guess is that my friends were largely unaware that I was accessing this information. Now to lend some perspective, getting a peek into my friends’ radio stations is something I could just as easily do by sitting in the car with them, but there is something unsettling about being allowed to access this information when they aren’t looking.

These new features are exciting for marketers who want to build websites and online presences for clients that are more than just one-way communication, but two-way social interactions that enrich content and give it legs and presence in the once elusive social networks of their target audiences. Hubspot gives a good summary of these implications here. Facebook’s social plug-ins will allow developers to easily add this layer of sociability and ride on the coat tails of the 400 million user base Facebook has cultivated. There is merit to the argument that this social layer will give credibility to websites and blogs you visit because you will be able to see the footprints your friends have left behind. It will also instantly allow one-dimensional websites to become familiar to users and have interactivity capabilities that would have otherwise taken years to custom build, launch, and debug. The downside of course is that the interactions won’t be unique, they will be the same as your interactions on Facebook. The NHL is using the “like” plugin which will allow you to select the players you like and post the story to your Facebook page. A custom plug in and dedication to building their own online community could have allowed the NHL to let that button link you to the player’s discussion group within their own website so you could instantly connect with others outside of your own network who shared your same passion. Instead, as I discussed in an earlier post, users will be confined to their own past-oriented and often backwards-looking Facebook network when they share these stories, making them less socially useful.

Oh the Facebook user experience. Fodder for fan pages and groups alike who protest the roll out of new features, usually unsuccessfully, and frustrating for a maturing user base that is tired of the Mafia Wars notifications and the “please write on someone’s wall today” notifications. Facebook’s social plugins will allow it to bring in new and unique information into the network that will hopefully solve the users frustration of stale content and Facebook’s frustration with an increasingly apathetic audience that makes data gathering difficult when users aren’t sharing. I think this move will give Facebook another 5 years of relevancy as users are able to connect and interact with their friends based on their web presence rather than their cookie cutter Facebook profile page. The day will come, however, when users will flock to niche networks that are more relevant and useful to them.

Facebook is taking risks with this move, both with their users’ privacy and with the assumption that users like the Facebook model of interaction so much that they will embrace it across the web. I predict that they will be successful with these moves and largely unopposed for their privacy transgressions, but these moves won’t fix the limited nature of your social network with Facebook, the new features will just make it more interesting for the next few years.

Job Hunting Tips for the Recent (And Not so Recent) College-Grad

Since I am about to pass from the “college student” phase into the “recent college graduate” stage I have been thinking about some of the rules of the job hunting road I have followed and broken in my own job searches in the last few years. My successes and failures have allowed me to land 6 different jobs in 4 years which ranged from over the phone sales, to management, to my passion: social media and branding. As I look forward to landing my first post-degree job I figured I would share some tips with you on how I’m navigating the changing market. Keep in mind that most of these tips will be for jobs in the communications industry, but you can tweak them to apply to almost any industry.

1. Leverage your online and offline networks.

Hopefully you have spent time developing relationships with former bosses, colleagues, professors, and people in your local community (or worldwide community if we are talking about online networks) before you start the job search. It is much easier to reach out to those people to identify “hot” leads, rather than wasting valuable time on Career Builder or random Google searches. Don’t be afraid to ask your connections if they know about any openings. Everyone has had to go through the job search process and if your connections are strong, or at least genuine, people will be more than willing to help you out. What you should NOT do is follow people at a company you would like to work for on Twitter and lead by asking for a job. Just like all social media interaction you need to take time to build trust by focusing on providing value first before you start asking for things. Also, keep an eye on your followers lists on networks like Twitter and LinkedIn, you might be surprised to see who is receiving your updates in their social streams. Make a conscious effort to answer those people when they post questions and forward along articles that might interest them.

Join local meet up groups that are relevant to your industry or volunteer for organizations that tend to attract volunteers from companies you want to work for and make friends with the regulars. School groups and clubs are important, but more than likely the people you meet there are just starting out too and may not be able to introduce you to the decision maker that can give you a job. Contribute your time and skills to the meet up groups and volunteer organizations whether it is through committees, event organizing, or volunteering to speak. Again, the more you give, the more you will get back.

2. Update your resume often and focus more on what you’re doing now, rather than what you did a few years ago.

Even if you aren’t currently on the job market make sure you are continuously updating your resume. There are a few practical reasons such as you might accomplish something major in your current position and forget about it a few months down the road when you are starting to look for new work. Also, your dream job could go on the market at any time and you don’t want to be agonizing over perfecting your resume instead of quickly sending out your resume. If nothing else, when you are asked to speak on panels or at events, the organizer will often ask for your resume so they know how to introduce you to your soon to be adoring fans.

Industries change quickly and the experience you gained at your first internship two or three years ago might not be relevant to the job openings you are applying for today. Employers want to know what you have been doing in the last few months, rather than what you did your freshman year of college. They will assume you nailed down the fundamentals in the classroom and in your first or second internship, just like the other 100 people who are applying for the same job did. What will set you apart is what you’re doing now that falls into that 1-3 years of experience category. You don’t need to drop these past positions from your resume if they are applicable to the job opening, just don’t list them first.

3. Keywords and metrics are important.

Your resume should be rich with metrics. In other words, don’t just provide a general description of what your day to day work at a job included. Instead, include the results you were able to produce whether that was in the form of new business, an increase in sales (meaningful numbers are always impressive), or a satisfied client. Your bullet points shouldn’t just show how the job helped you grow, but how your work impacted others.

None of this will matter, however, if you don’t have the appropriate keywords in your resume to make sure it’s found. Keywords can seem a little daunting, or even infuriating if your passionate about words, but the reality is most resumes are scanned by a computer or search engine before a real person ever reads them. You need to get through that first filter. An easy way to do this is to mirror the language used in the job description in the body of your resume. In other words, if the job requires you to manage a blog, you should include somewhere that you are actively managing a blog. You can also include keywords in the “Skills” section of your resume. I actually list all of the social media platforms I am familiar with and actively use in that section which has helped me get through that first filter when applying for social media positions.

4. Be picky.

You will probably get a lot of advice from people who tell you that any job is great for your first job out of college. I disagree. Companies are inundated with applications for the positions they post. They are going to be picky during the hiring process and it will be easy for them to tell if you aren’t really interested or qualified for that position. Instead of blasting your resume out to any company that will take it, take the time to identify what you really want from a job and what companies are a good fit for your personality. I’ve had friends who were hired for positions they weren’t qualified for based on their enthusiasm and overall fit with the company culture. Most skills are teachable, but passion and positive attitude are hard to come by. If you’re strategic in the positions you apply for you will spend less time in the application process and more time in the interviewing/landing the job you really want phase.

5. Your cover letter should be more like a creative writing piece, than a summary of your resume.

Especially if you are applying for a job that requires you to ooze creativity on a daily basis you want to make sure that the first thing your potential employer reads from you grabs their attention, gives them a snapshot of who you are, and ideally makes them smile. Recruiters spend countless hours sifting through cover letters that are little more than summaries of resumes. If you can find a way to show you’ve done your homework about the company and prove to them that you will be a great fit with their team, you might have done more for yourself in that first intro paragraph than your whole resume would have done. One time I included my guilty pleasure music choice because I heard the staff has 80s tunes on blast during the work day.

Those are my top tips for all you job hunters out there. Please leave your feedback and additional ideas in the comments section!

Tips for your Startup

Tonight at Refresh Ft. Lauderdale Ulises Orozco from “We are Silicon Beach” recorded a live panel from Refresh Ft. Lauderdale. It was a great conversation about top tips for people diving into the start up world. Here are some of the best questions and the tips from the panel.

How can you do/use market research to identify if there is a need for your idea?

Keep it simple. You can purchase some Google Adwords that have to do with your idea and see if people click them. If people are finding your idea through search that’s a great sign that you’re on to something.

Develop a prototype that you can let users try out. People aren’t always honest when you ask them a question, but if you watch them use your product you get a first hand look at where it succeeds and fails.

How can you find cheap freelancers to outsource some of your work?

This question was met with a couple of groans, undoubtedly because some of the devs in the room find their hourly rate shrinking because of outsourcing, but in general: Freelancer.com and elancer.com

There was also some great stories about the trials and tribulations of the start up world. It was nice to see the Lauderdale group getting back to Refresh’s roots: startups.

Good times all around and this was my first mobile blog post!

A Social Web that is Age Blind

Usually every couple of weeks you will see articles cycling through Twitter with leads like “Gen Y flocks to Twitter as Facebook Ages” or some impressive stat about just how “old” social media users really are. It is interesting that the dominant age group on the social web is 35-44 year olds and not teens or the 20-30 year old crowd. Social network use is moving beyond connecting with long lost friends from elementary school and we are starting to hear more and more success stories about people leveraging their networks to land jobs, make powerful connections with industry leaders, or maybe even celebrities.

While these statistics and user case studies are important for understanding who is using social networks and how, I’m not sure they help us to truly understand why users are drawn to the social web in the first place. When we connect online we may have specific objectives in mind, but more than likely we are looking to extend our real-world realities to the online realm in a way that has little to do with age or even work. Instead, the focus shifts to interests, common experiences, and the search for useful information that will educate us in our offline lives.

I had the amazing opportunity to see Paul McCartney live at SunLife Stadium on Saturday, April 3 and not only was I amazed by his out this world performance, I was amazed at the mish-mash of people there for the show. As I entered the stadium I was sure I would be the youngest person in the crowd, but I was wrong. Middle school aged kids were buzzing with just as much excitement as I was as they rushed into the stadium with their friends, or even their parents. Throughout the show I was amazed by the interactions taking place in the crowd. Children were dancing with grandparents, young 20-something couples were singing along to every song, and no one seemed to think this was unusual. Why? Well, because it’s not. Our offline lives bring us in contact with people from all over the world and all along the age spectrum. We relate to each other based on common interests, whether that is a love for Paul McCartney’s artistic abilities or an appreciation for technology.

Social network users care less about the age of the people they are interacting with and more about what they have in common with them. College-aged users don’t flock from Facebook because they’re annoyed by a friend request from their mom, but because Facebook, and many brands who try to leverage the space, have done a poor job connecting people who have real things in common outside of their age, location, and past. Most Fan Pages are little more than a stream for a brand’s website and PR content. There is no way to easily search through the other fans of that product, place, or person to see who you might be able to connect with in a real way outside the random comments or clicks of the “like” button.

As social networks mature, niche networks become more popular, and social media users become more vocal about what they want from these platforms, profiles will be less about where you have been (age and school) and more about who you are now and what experiences you are searching for (books you’re reading now, places you want to travel to).

A great example of this is Get Glue, a social networking site that rewards you for “liking” movies, books, artists, restaurants, wines and more. The idea is that the website can recommend products for you based on what you have experienced in the past so that you can have new experiences. The best part is you can see what the people in your network like and what they have consumed, giving you a more intimate look into who that person is beyond their 140 character bio on Twitter or Facebook profile that probably hasn’t been updated in the last year. This sneak peak could lead to the meaningful online and offline connections that users are searching for.

When social networks really make the jump to creating rich online experiences that are inspired by your offline life, statistics will be less about age groups and more about cultural movements, online connections that led to offline interactions, and the creation of innovative user content that bridges age and location.